Effective Date: [10th of Every Month]

At Big Way The Cruise we strive to ensure customer satisfaction while providing reliable and efficient transportation services. This Refund Policy outlines the terms and conditions for refund requests related to payments made via our website or mobile application.

1. General Policy

• Refunds are applicable only in specific situations, as outlined below.
• All refund requests must be submitted within [5 days] of the original transaction date.
• Refunds will be processed using the original payment method.

2. Refund Eligibility

You may request a refund under the following circumstances:

1. Service Cancellation by Us:
   • If a scheduled trip is canceled due to unforeseen circumstances, you are eligible for a full refund of the fare amount.
2. Payment Error:
   • If you were charged incorrectly due to a technical error (e.g., duplicate payments).
3. Non-Usage:
   • If you cancel your subscription or service before the start date and provide valid reasons for cancellation.

3. Non-Refundable Payments

Refunds will not be provided under the following conditions:

• If the cancellation request is made after the service has been used.
• Late arrivals or missed buses due to reasons unrelated to us.
• Payments made for additional or optional services that have already been availed.

4. Refund Process

1. Submission of Request:
   • To request a refund, email us at [info@bigwayschool.com.pk] or use the “Refund Request” option in the app. Contact with Team
2. Review Period:
   • Refund requests will be reviewed within [10 business days] of submission.
3. Approval and Processing:
   • Once approved, refunds will be processed within [10 business days].
   • You will receive a confirmation email with details of the refunded amount.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us:

• Email: [info@bigwayschool.com.pk]
• Phone: [03173176484]
• Address: [101 Tipo Block Garden Town Lahore]

We value your trust in our services and are committed to resolving your concerns promptly. Thank you for choosing Big Way The Cruise.